However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. It was transported using UPS and picked up Monday after that, only for it to return yesterday. That is completely unacceptable as far as I'm concerned. My fan RPM is above. Only hard rebooting the deck or using the steam button to close the game would stop the issue. 5m. So. how long have you waited to get your RMA? I am based in Germany. Press Steam button. beebacked • 1 yr. Then I got a tracking email August 13th for my replacement steam deck. Let battery drain below 40%. I still have no update and waiting for a new unit to be shipped to me. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. 1. 4. However, you now have the option of getting out of. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. If your issue is under warranty, Valve will continue fixing free of charge. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. Soldering it is really easy. (Left-to Top, Right-to Right/Top - see Picture ). You'll get 2-3x that if you're playing simple games or watching movies. 07. I left a couple notes inside asking for it back rather than a substitution. you can later try to fix or help improve the. ago. my Steam Deck stopped charging after connecting it to an USB Hub. They received my Steam Deck a couple days ago. Getting a little bit impatient at this point. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. The button clicked every time, so I thought mechanically everything should be ok. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Select Battery storage mode. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. Steam Deck RMA process in the UK. negafy 256GB - Q1 • 1 yr. Add a Comment. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. Unit arrived at warehouse (Netherlands) on April 4th. I likely have more repair experience than most technicians at their depot (30+ years). If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. Unit arrived at warehouse (Netherlands) on April 4th. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. Reset unit to factory default settings. Typical. Here’s a video I found:. • 2 yr. Add a Comment. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. shipped to valve rma center in netherlands 08. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. 21: I received broken steam deck and contacted steam support. Today I finally received my replacement Deck. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. ago. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. 5. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. 7. Also happened when using the desktop side of the deck. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. Steam Deck RMA Circus. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. I'm waiting for Steam support reply, although I don't have much faith, honestly. 28: steam deck is delivered to them. technically thats a faulty screen, anything thats not 100% is faulty. how long have you waited to get your RMA? I. ago. Be sure to communicate with the team via the support page. if the first one is defective, id rather give them a year to. In some regions, you will also need to attach other documentation. Both left and right trackpad are not working. Ace-_Ventura •. 1TB NVMe SSD. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. Discussion. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. This was the answer: Thanks for providing the requested information. Navigate to the Power Menu. Update 11/28 - Here’s the response from Valve… unbelievable. Disabled by default. Shitty service IMO. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. We are happy to announce today that our new Steam Deck repair centers are now open. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. There was also zero communication from Steam about this. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. Got it back and it also has a stuck pixel. Leave the deck on this screen until it dies on its own. So basically I will have 3 choices:. bring that box to ups and they wlll create the shipping label and place it on the box. New comments cannot be posted. Unit arrived at warehouse (Netherlands) on April 4th. ago. Steam Deck OLED announced (Better battery life, 7. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Got my Steam Deck back from a second RMA in December. List of troubleshooting. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. 3. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. How to check fan mfr without opening Steam Deck. The Steam Deck should boot into the BIOS menu. You should be ok because I was sent a brand new Steam Deck with a new cable. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. 7. We are happy to announce today that our new Steam Deck repair centers are now open. © 2023 Valve Corporation. 52 minutes ago #8,057 Zulith said: Figures. 1 year manufacturer warranty that covers defects. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. New Steam Deck arrived that Saturday 1/7. how long have you waited to get your RMA? I. 1 year warranty US, 2 years in most of the EU. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. r/SteamDeck. Today I finally received my replacement Deck. I contacted valve for tech support they were unable to resolve it and issued an RMA. We'll see. Reply Dapper-Giraffe6444 •. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. The hardware failure rate for all PCs is somewhere between 0. #4 <. AutoModerator • Additional comment actions. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. how long have you waited to get your RMA? I. how long have you waited to get your RMA? I. 1280 x 800 HDR OLED display. Select Yes to confirm. give or take a year. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. Lastly. . And just like its. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Hold Volume+ and press the power button once to boot into BIOS. YMMV : r/SteamDeck. Photo by Vjeran Pavic / The Verge. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Include the following items inside the box: RMA instruction sheet, bar code up. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Choose Battery storage mode, and confirm. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. Todas las discusiones > Foros de Steam > Hardware and Operating Systems > Detalles del tema. You should be able to adjust each side independently until the overall behavior feels right to you. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. if the first one is defective, id rather give them a year to. Print your RMA instruction sheet. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. However, wife's Steam Deck refuses to boot. Unit arrived at warehouse (Netherlands) on April 4th. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. So I notified Steam, who quickly sent me an RMA. Looking at the Steam Deck product. Using the D-Pad and A to select, navigate to "Setup Utility". #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. Reply [deleted] • Additional comment actions. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. Seems like you either have to accept it or return it. (You can leave the one holding the heat sink on in place!) 3. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. All time are EST, and I am located in Michigan. But if just by opening and replacing it voids it, then that's a bit unfair. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). I waited nearly two weeks to submit an RMA request for my Deck that couldn't stay on battery power for more than an hour because I saw how long the wait times were for people who had done the same. Steam initiated an RMA. sure if you rebuy, you go back to the end and wait another year. 5 - Holy Grail of an Update for Emulation. You should only include your PSU if you are returning your device for a charging issue. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. how long have you waited to get your RMA? I. - My download speed is perfectly fine. ago. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. They just need to transfer the warranty to you if they registered it. - Contact Steam Support on May 16th. put it into battery storage mode, then wake with charger like then it arrived. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Print the shipping label and place it on the exterior of the box. It’s sending it back and waiting for them to “check” it that takes the longest. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. Steam initiated an RMA. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. RMA warehouse sent final shipping notice (for new unit) 3/25. It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. My Deck came with a thin crack in the base of the left joystick. ago. My original device had a dead pixel and sticking buttons. They refuse to send me a replacement until their “investigation” is complete. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. -3. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. They sent me back a brand new sealed device and they were very quick about it too. . 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. ) Re-insert or tighten the screws holding the motherboard. April 24: contacted customer service about dead pixels. Apr 22, 2002. Has anyone who went through the RMA process gotten a replacement yet?. avoid buying used decks. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. So today i received a 512 GB replacement SSD. Opened it, made sure everything was sealed, and that everything was there. Hi Friends. They got the Steam Deck within 2 days on Wednesday. They just need to transfer the warranty to you if they registered it. ago. It does seem like they'll be repairing rather than. tokyoaro. These orders will start shipping on December 17th. I've had to RMA my Steam Deck due to a non-functional L3 button. Sadly, when I got mine, I had a bunch. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Replaced the screen. Video/photograph and record everything prior to sending in your deck for any RMA work. We'll see. Apr 22, 2002. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Alecslee Jun 30 @ 2:24am. - Send out my Steam Deck on May 18th. Tomorrow: expected delivery. It's been a total of 10 working days Today, 9th of November - I receive my deck back. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. I still have no update and waiting for a new unit to be shipped to me. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Using the D-Pad and A to select, navigate to "Setup Utility". We don't have additional details to provide at this time. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. Steam Support, Oliver Nog english is not my first. At least this time Steam Deck seemed to work fine. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Its companion button, on the bottom right, works normally no matter what. Thanks, I’ll try this and if it doesn’t work, factory reset time. Video/photograph and record everything prior to sending in your deck for any RMA work. A solid white LED indicates the Deck is drawing power. 30/03 -> Valve sent me a new Steam Deck. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. how long have you waited to get your RMA? I. Unit arrived at warehouse (Netherlands) on April 4th. We are unable to modify the RMA at this time as it has already been processed. - Steam Deck arrives at their warehouse in IL on May 20th. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. Move over to right side and select line that says Steam Deck. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Customers in these regions can reserve the Steam Deck here: steamdeck. the first steam deck had a faulty fan which made a rumbly. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. my Steam Deck stopped charging after connecting it to an USB Hub. EDITED: 04. You're without your Steam Deck until the replacement/repaired unit arrives. Unfortunately, they kept the 256 ssd. Steam initiated an RMA. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. 6 nm APU. delivery. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Took about 2 weeks after I sent back my deck to get a new one. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. The console is at 50-55C, so nowhere near throttling. Update 11/28 - Here’s the response from Valve… unbelievable. . This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. ago. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. wait for your new deck. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. Day 1 of owning a Steam Deck I set it up and installed games. Steam initiated an RMA. I'm from Germany, and this goes too far for initiating an RMA process. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. The console is at 50-55C, so nowhere near throttling. my Steam Deck stopped charging after connecting it to an USB Hub. I received my RMA label on Apr 29, shipping it the following Monday (May 2). A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Wilqu. Some people can’t handle tech. 5/26 - FedEx picks up replacement. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. Great service! Since everything was closed, I took it in on Monday and got it shipped off. 1. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. April 26 (AM): Parcelforce Dispatch Notification. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Re image, shipment mode, editing power options in Desktop. Once in the BIOS menu, unplug the power supply. FedEx delivered my unit to RMA warehouse 3/14. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". or maybe glue a chain that you can link to a backpack or something. my Steam Deck stopped charging after connecting it to an USB Hub. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. how long have you waited to get your RMA? I. Unit arrived at warehouse (Netherlands) on April 4th. Make sure your Steam Deck is off and plug it in using the charger. Steam initiated an RMA. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Valve first announced. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. I still have no update and waiting for a new unit to be shipped to me. Video here. • 2 yr. They responded within hours when I started the ticket. 5/23 - FedEx delivered the RMA to Valve. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. - Deck finally arrives. Two hours later I got my response and was given a shipping label. March 17, 2023. 3. : (. So. ago. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. Steam Deck Steam Gaming. Open the file. RMA time . We apologize for the inconvenience. All Discussions Artwork Videos News Guides Reviews. Now they request very personal information like full phone number and address. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. It's like any other product or store you have ever bought anywhere. Once in the BIOS menu, unplug the power supply. Yeah, you can't RMA if you "don't like the color" of the Deck at all. I even reached out to a valve employee for additional info. RMA status is they haven’t received it yet. Still no word on when they will ship a replacement. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. how long have you waited to get your RMA? I. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. Did they send you a new one or fixed the unit that was sent in? nicho_de_terible • 256GB • 10 mo. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. If not, I'll probably just cut my losses and get a refund. 99 ($5. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. I still have no update and waiting for a new unit to be shipped to me. Related. Hold Volume+ and press the power button once to boot into BIOS. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. My fan RPM is above 4000 so my fan isn't dead either.